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Frequent Asked Questions
Frequently asked questions
General
The only one of its kind! The Zalm is the first device ever designed to mimic the ultra-light, skin-level sensation of back tracing and gentle tickles. Zalm targets emotional wellbeing by recreating a sensation many people associate with love, care, and safety--like your mom rubbing your back as a kid or partner gently tracing your back.
YES!
For Kids:
• Feels like the comforting back tickles many kids love at bedtime.
• Helps them relax, wind down, and even transition into sleep.
• No sharp parts or intense vibrations—just soothing, light sensation.
• Always used under adult supervision for younger children.
For Teens & Adults:
• Great for stress relief, focus, and emotional regulation.
• Customizable for sensitivity levels—whether you prefer barely-there tracing or more pronounced movement.
For Seniors:
• Especially helpful for calming anxiety and promoting relaxation without medication.
• Easy-to-use interface and lightweight design.
We want you to love your Zalm experience. If for any reason you’re not fully satisfied, we’ve got your back—literally and figuratively.
30-Day Risk-Free Returns
Try Zalm for up to 30 days. If it’s not your vibe, you can return it—no stress, no hard feelings.
• Returns must be initiated within 30 days of the delivery date.
• Products must be in like-new condition with all original parts, attachments, and packaging.
• Refunds will be issued to your original payment method once we receive and inspect the returned item.
How to Start a Return
Email us at returns@thezalm.com (mailto:returns@thezalm.com)with your order number and reason for return. We’ll send you a return shipping label and simple instructions.
Shipping Costs
• If the return is due to a defect or our error, return shipping is on us.
• For other returns, a flat return shipping fee may be deducted from your refund.
Warranty Returns
Zalm is built to last—but if something’s not right, we offer a 1-year limited warranty against defects in materials or workmanship. Contact us at support@thezalm.com(mailto:support@thezalm.com)

At the touch of a button, The Zalm creates the sensation you've been dreaming of----Anytime, anywhere
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